About Us

The Company


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Sodexo | Hestia, established in 2010, draws its expertise from Sodexo, a world leader in Quality of Life Services, and partner company ALEC, one of the Middle East’s most reputable contractors with an extensive presence in and knowledge of Middle East markets. The combined strengths of Sodexo and ALEC position Sodexo | Hestia to deliver bespoke Facility Management services based on internationally recognized quality standards and best practice for service delivery processes, Health & Safety in the workplace and a focus on caring for the environment.


Vision & mission statement


Vision:

Leading Facility Management Provider delivering the highest standards of service and delivery in the UAE for clients that deserve the best.


Mission:

Establish Global Facilities Management standards within the UAE market to enhance the Quality of Life of all who inhabit a workplace, health care facility or residence.



Stakeholders:





460,000

employees



19th

largest private employer worldwide



72

countries



100

million consumers served daily





15,694

employees



89

projects delivered



335

plant and equipment (resources)



#1

Contractor of the Year 2018



Across the Globe


Operating in 72 countries, Sodexo is the global leader in improving Quality of Life through over 100 services reaching more than 100 million consumers per day. Founded in Marseille in 1966 by Pierre Bellon, the global firm has grown to span sectors as diverse as food services to construction management, reception services to the maintenance of scanners and laboratory equipment, technical maintenance to leisure cruises, and housekeeping to rehabilitation services at correctional facilities. Globally, the organization has a market capitalization of 13.5 billion euros.

For more on its global portfolio, visit Sodexo’s website

In the UAE

Headquartered in Dubai Silicon Oasis, Sodexo Middle East has been delivering Quality of Life services in the United Arab Emirates and wider region since 1984. Across the Middle East, Sodexo’s 10,500 employees work across 400 locations, servicing 100,000 consumers each day.

Over 35 years, our teams have grown to offer services ranging from food services, reception and cleaning to construction management, asset maintenance, security and grounds maintenance for our clients in offices, schools and hospitals as well as on military bases and remote locations.


ALEC is a multi-award winning, established and successful multi-disciplinary construction company based in Dubai. It has consistently evolved and grown to become one of the largest contractors for the execution of complex and iconic construction projects across different areas of operation. ALEC also possesses a Design and Construct capability which enables it to provide comprehensive integrated turnkey solutions to our clients. Each Related Business ensures that ALEC is in a commanding position to provide comprehensive fully integrated solutions to clients across a range of sectors and projects.

The Related Businesses:.

ALEMCO – Mechanical, Electrical, Plumbing (MEP) – provides full engineered electromechanical and building service solutions to construction projects.

ALEC Fit Out – provides full interior design solution to construction projects.

ALEC Energy – is a provider of financially sound green energy solutions and delivers an efficient turnkey solar solution for commercial & industrial rooftops.

Smart4Power – focuses on providing energy saving solutions to existing buildings for the corporate, industrial, hospitality, retail and education markets.

Sodexo | Hestia – provides facility management services.

AJI – offers servicing and rental of aerial work platform.

For more on its portfolio, visit ALEC’s website.


Our Expertise


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Integrated Facilities Management


We provide an integrated facilities management service to our clients that benefit from maximised efficiencies and cost effective delivery with a single point of contact. Our integrated service provides convenience and ease to clients with a single point of contact, invoice, delivery model and all services managed through one supplier. An integrated service offering allows us to streamline operational delivery, reduce back office and cut costs for the benefit of the client. Our commitment to self-deliver services allows us great control over the quality of service delivery, flexibility and the ability to maximize efficiencies to reduce costs. Sodexo | Hestia will appoint a team with knowledge and familiarity of your sector – people who understand the market drivers and business needs.





Health & Safety


Sodexo | Hestia’s priority is to ensure a safe, healthy work environment, including all the necessary services that promote the well-being of its client’s employees. Health and Safety is an integral part of the company’s mission to improve Quality of Life:

  • Every day, Sodexo | Hestia serves thousands consumers, all of whom rely on our health and safety systems
  • Every day, our employees rely on Sodexo | Hestia to provide safe working conditions
  • Every day, our clients, and the wider communities in which we operate, trust us to provide safe services

For all of these reasons, health and safety is a strategic priority for the company.




Safety Culture
Sodexo | Hestia is committed to a local health and safety culture and world class health and safety performance. We know that integrating health and safety into everything we do minimizes risk to people and property. We are committed to providing working conditions and client services that are safe and healthy.
Values
Our values of progress, team and service spirit are the foundation of the company’s health and safety culture. Our senior leadership and all employees are expected to personally demonstrate their commitment to support and improve our health and safety culture.
Engagement
The engagement of our employees, clients, contractors, customers and suppliers is also essential to improve safety behaviors and practices. To achieve this, we communicate and consult widely on health and safety matters.

Our People


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Our Employees


95% of our employees are in direct daily contact with our consumers. Our success depends on our employees’ expertise, pride and pleasure in delivering our services across all of our businesses. We strive to ensure that each individual, whatever their qualifications, has the opportunity to continuously develop their skills and advance in their responsibilities.


Values


The company does not tolerate any practice that is not born of honesty, integrity and fairness, anywhere. Adherence to these standards is part of what it means to be an employee of an industry-leading, best-in-class company and is key to the company’s operational conduct. To ensure that these commitments are understood and applied by all, Sodexo | Hestia has set up dedicated training for all, including front-line employees, and made the principles of business integrity part of the integration process for all new company employees.


Training


It is an important means of increasing employee engagement, which contributes to improved performance and higher employee retention. With the support of our stakeholders and their training programmes, we develop the perfects conditions for success towards our employees. The Global Facilities Management Academy of Sodexo Group helps to develop the knowledge and skills necessary for operational managers to grow Sodexo’s Facilities Management business through courses on FM strategy to support client retention as well as health and safety.





Every day, our services improve the Quality of Daily Life for thousands people in businesses, hospitals, industrial complexes and remote sites around UAE. The fact that we are the leader in most of these markets is not by chance. It is a result of the talent, skills and commitment of our employees, our most important resource. It’s no wonder that we strive to help them grow.



Quality of Life



Ethical Principals


Loyalty, respect for people, transparency and business integrity are the ethical principles that guide us in all our day-to-day activities. They make Sodexo | Hestia a respectful and respected company, led by a community of managers who share the same practices.



Loyalty


A foundation of loyalty, shared by the company with its clients, employees and shareholders, based on honest, open relations. Loyalty is one of the cornerstones of operations in our organization.


Respect for people


Humanity is at the heart of our business. Sodexo | Hestia is committed to providing equal opportunities, regardless of race, origin, age, gender, beliefs and religion or lifestyle choices. Improving quality of life means according each person respect, dignity and consideration.


Transparency


This is one of Sodexo | Hestia’s major principles and a constant with all stakeholders: clients, consumers, employees, shareholders and the general public.


Business integrity


We do not tolerate any practice that is not born of honesty, integrity and fairness, anywhere in the world where we do business. We clearly communicate our position to our clients, suppliers and employees and expect them to share this rejection of corrupt and unfair practices.


CSR


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Corporate Social Responsibility


Everyday moments – from breaking bread, to sharing work spaces, to interacting with our community – impact our health, our neighborhoods and our planet. Our mission is to improve Quality of Life and our responsibility is to preserve it. Since 1966, our clients have chosen us because we care about the resources we use, the people we employ, and the communities we serve. This is our positive impact.


Sustainable Services

Our services can help our clients’ efforts to reduce their environmental impact. We work together to co-construct offers around facilities and resource management to help meet their sustainability goals.

Promoting an inclusive culture

Each individual’s unique background, experience, and abilities are at the heart of our vibrant workforce and truly reflect the communities we serve. We strive to build a diverse and inclusive culture where our employees feel valued and respected as individuals.

Fostering a diverse & inclusive workplace

Diversity and inclusion are the cornerstone of our culture and a fundamental component of our overall growth strategy. We create healthy work environments for our employees, so they can bring their whole selves to work regardless of their gender, sexual orientation, disabilities, age, or ethnicity.

Pressing for progress on gender equality

We remain strongly committed to advancing gender equality. As a world leader in Quality of Life services, we foster an open, inclusive culture where everyone can thrive. Our global gender balance strategy is a key driver in ensuring that both women and men have equal access to growth and opportunities in our workplace. And we are investing in a number of initiatives to accelerate the advancement of women and spark progress towards gender equality globally. Why? Because when women are empowered, we’re all empowered. And achieving gender equality drives our performance and is critical to reaching a Better Tomorrow for our employees, our clients and consumers, and the communities we serve.

We were recently recognized by the Global WIL Economic Forum as the Most Women Friendly Employer.

Sodexo’s Gender balance case study